PRIVACY POLICY

This Privacy Policy applies to MYKL Pty Ltd ACN 643 428 862 and its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth) (Kai Urban Retreat, Coffee By Kai, we, us, our) when we collect personal information about you.

We are committed to maintaining the privacy of your personal information. We have developed this Privacy Policy to inform you of how we manage the personal information that we collect about you.

You are under no obligation to provide us with your personal information, but if you do not, we may not be able to provide you with the products, services or information you have requested, or any of our information, services or products.

By providing personal information to us or by visiting or making a booking at Kai Urban Retreat, you are taken as having read this Privacy Policy, and consent to the collection, use, disclosure and handling of your personal (including sensitive) information in accordance with this Privacy Policy.

How we collect your personal information 

In this Privacy Policy, personal information has the meaning given to that term in the Privacy Act 1988 (Cth) (Privacy Act) and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.

In general, we collect personal information about visitors or potential visitors to Kai Urban Retreat, suppliers, contractors and consultants to Kai Urban Retreat, and any person who applies to become an employee or contractor of Kai Urban Retreat.

We aim to collect personal information only if it is reasonably necessary to provide the services, products or information you have requested from us.

In the course of providing you with services, we collect personal information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly. In some cases however, we will collect information about you from a third party. For example, if you are a visitor to Kai Urban Retreat, we may collect your personal information from another person who makes a booking on your behalf.

Kai Urban Retreat may collect personal information about you when you do any of the following:

  • make a booking to visit or use any of the facilities or services at Kai Urban Retreat;

  • make an enquiry with us by phone, email or on our website (www.kaiurbanretreat.com (the Site));

  • engage with us in the course of receiving products, services or information from us or enquiring about our services, information and products;

  • visit the Site;

  • subscribe to receive newsletters or information from Kai Urban Retreat;

  • apply as a candidate for a position of employment with us; or 

  • supply goods or services to us.

What kind of personal information we collect about you

The types of personal information that we collect from you will depend on your interactions with us, what you share with us or whether the law requires us to collect it. This may include your full name, email address, phone number, address and other contact details, age and gender, details of products or services we have provided to you or any products or services you have enquired about, and any details required to assist in managing our relationship with you and providing you with our services. 

We may also collect sensitive information such as medical or health information about you, including any health conditions that you may have if they are relevant to the products and services we are providing to you and your COVID-19 vaccination status. We collect your vaccination status information to manage or prevent COVID-19 in our business and to ensure the health and safety of our employees and clients

If you are a prospective employee, we may collect details about your employment history and other details about you to assist with the recruitment process. We may collect this information from you directly, or via third parties where you have given your consent for us to contact those third parties in relation to you or your prospective employment.

Use and Disclosure of Personal Information

We collect your personal information primarily to: 

  • provide our services, products and information to you;

  • communicate with you generally in relation to our services and products;

  • help us manage our products and services; and

  • otherwise manage our relationship with you.

If it is reasonable to expect that we would use or disclose your personal information for purposes which are related to the above primary purposes, we may also use or disclose your personal information to:

  • assist you with enquiries or complaints;

  • develop and improve our client service and relationships;

  • promote, advertise and market any of our services and products, including to invite you to events or activities hosted by Kai Urban Retreat;

  • telling you about other providers or suppliers that supply information, goods or services that may be of interest or applicable to you;

  • comply with our legal obligations (including to comply with any law or any lawful request of a law enforcement agency or government authority) or resolve any disputes; or

  • inform you of developments at Kai Urban Retreat and other services, products or information that we can provide.

If at any time you wish to opt out of any direct marketing communications, you may do so by notifying us in writing. 

We may disclose your personal information to organisations or people outside of our business for the purposes of assisting us to run our business and to provide products, services and information to you. 

The privacy and collection practices of entities to whom we disclose personal information are governed by their own privacy policies and collection notices.

We will not otherwise disclose information about you unless the disclosure:

  • is required or authorised by law; or

  • you have consented to our disclosing the information about you.

Changes

We reserve the right to make amendments to this Privacy Policy at any time for any reason. We will publish any updated Privacy Policy on our website.

Contact Us

For more information about our privacy practices, if you have a question, or if you would like to make a complaint, please contact us by email at hello@kaiurbanretreat.com or by mail using the details provided below:

Kai Urban Retreat
49 Karnak Road
Ashburton VIC 3147